Harrow Freight
A forwarder that caught a customs backlog two days before its own dashboard.
Freight forwarding
3 ports · 90 staff
18%
less container dwell time
2 days
earlier warning on backlogs
Dwell time down 18%
Result
The Monday brief caught a customs backlog two days before our own dashboard did.
Operations Director
The problem
Harrow tracks thousands of containers across three ports. Delays showed up in the dashboard only once a container had already missed its slot.
What they connected
Terminal event feeds, the customs broker’s status emails and the shared inbox where hauliers confirm pickups.
What changed
Halvio noticed that customs holds at one port had doubled on a Thursday and put it at the top of the Monday brief, with the three broker emails that explained why. The team moved bookings to the other two ports before the backlog reached them. Average dwell time fell 18% over the quarter.
More customers
Other Mondays.
Start this week
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